The Website, Arcane Life, is owned by New Zealand based Arcane Elements Ltd and serves as an online platform for purchasing high quality clothing and accessories. By accessing this website users agree to abide by the terms and conditions outlined herein.

Acceptance of terms:
All visitors and users of Arcane Elements website automatically agree to the terms and conditions upon accessing or using the site.

Use of Website:
Users are permitted to browse the website for personal use only. Any unauthorised use or access is prohibited. All intellectual property rights, including copyrights and trademarks are owned by Arcane Elements and are protected by applicable laws.

All content, including but not limited to logos, designs, images, text, graphics and software, displayed on the Arcane Elements Website and social media or any other platform, is the intellectual property of Arcane Elements and is protected by copyright, trademark and other applicable laws.

Users are granted a limited, non-exclusive, non-transferrable licence to access and use the content for personal, non-commercial purposes related to interacting with the Arcane Elements website. Any unauthorised use, reproduction, distribution, or modification of Arcane Elements/Arcane Life/Arcane Understood by Few content is strictly prohibited without prior written consent.

Arcane Elements/Arcane Life/Arcane Understood by Few’s name, logos, slogans and product names are trademarks owned by Arcane Elements. These trademarks cannot be used in connection with any product or service that is not authorised or provided by Arcane Elements in any manner that may cause confusion or disparage Arcane Elements.

Any content, including reviews, comments or submissions made by users on the Arcane Elements website or social media channels becomes the property of Arcane Elements. By submitting content, users grant Arcane Elements the right to use, modify, reproduce, publish and distribute such content without restrictions and without any compensation to the user.

Arcane Elements respects the intellectual property rights of other. If any user believes that their work has been used on the Arcane Elements website in a way that constitutes copyright or trademark infringement, they should contact Arcane Elements with the necessary information for investigation and resolution.

Arcane Elements reserves the right to take legal action against any individual or entity that violates its intellectual property rights, copyrights or trademarks, seeking remedies available under the law, including injunction relief and monetary damages.

User Accounts and registration:
Creating an account on Arcane Elements requires providing accurate and complete information. Users are responsible for maintaining the confidentiality of their account information. Arcane Elements reserves the right to terminate or suspend accounts at its own discretion.

Purchases and transactions:
Prices displayed on the website are in New Zealand dollars and are subject to change without notice. Payment methods accepted will be clearly stated during checkout. Orders are subject to acceptance by Arcane Elements and product availability may vary. Shipping, delivery and return policies are detailed in separate sections.

Shipping Policy:
The available shipping methods, estimated delivery times and associated costs will be clearly displayed during the checkout process

Arcane Elements endeavours to deliver orders to the provided shipping address within the estimated delivery timeframe. However, actual delivery times may vary depending on the shipping method selected and external factors beyond Arcane Element’s control.

Shipping costs are calculated based on the selected shipping method and the destination. Any additional charges such as customs duties or taxes will be the responsibility of the customer.

Once the order is shipped, customers will receive shipping confirmation emails with the tracking information to monitor the status and whereabouts of their package.

Returns and Refunds Policy:
Arcane Elements accepts returns within 30 days of receiving the order. To be eligible for a return, items must be unused, unworn and in the original condition with the tags attached.

Customers must initiate the return process by contacting Arcane Elements. We will provide instructions and a return authorisation (RA) number as applicable.

Unless the return is due to a defect or an error on Arcane Elements part, customers are responsible for return shipping costs.

Upon receiving and inspecting the returned items, Arcane Elements will process the refund to the original payment method within 10 days. Shipping fees are non-refundable.
In the case of receiving damaged or defective items, customers should promptly contact Arcane Elements with relevant details and a images for resolution.

Privacy Policy:
Arcane Elements collects, uses and stores personal information in accordance with the Privacy Policy. This includes the use of cookies or similar technologies Users’ privacy rights are respected. Arcane Elements collects personal information from users during account creation, purchases or when voluntary submitted through forms on the website. This may include but is not limited to names, email addresses, phone numbers, billing and shipping addresses.

Collected data is used to facilitate user experience on the website, process orders, personalise user interactions and communicate relevant information such as promotions or updates. Arcane Elements ensures that this information is used solely for business purposes and does not share or sell user data to third parties , except as required by law.

Arcane Elements strives to employ industry-standard security measures to protect user information from unauthorised access, alteration, disclosure or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. While Arcane Elements strives to protect user data, absolute security cannot be guaranteed.

The website may contain links to third party websites or services. Users should be aware that these sites have their own privacy policies and Arcane Elements does not assume responsibility or liability for their practices. Users are encouraged to review the privacy policies of these third party sites before engaging with them,

Users have the right to access, correct, update or delete their personal information held by Arcane Elements. They can exercise these rights by contacting Arcane Elements via the contact information provided on the website.

Liability and disclaimers:
While Arcane Elements strives for accuracy, the website may contain errors or inaccuracies. The site is provided ‘as is’ and Arcane Elements shall not be liable for any direct, indirect or consequential damages arising from the use of the website.

If you are obtaining or presenting yourself as obtaining goods or services from us for business purposes, the provisions of the Consumer Guarantees Act 1993 do not apply. The conditions, warranties, and guarantees outlined in the Sale of Goods Act 1908 or otherwise implied by statute or common law are not applicable and are expressly excluded from these terms of trade.

While we make every effort to maintain comprehensive and accurate information on our website, we do not accept responsibility, to the fullest extent allowed by law, for the completeness and current accuracy of the information provided.

To the maximum extent permitted by law, we disclaim all liability to you for any claims, except in cases where we have acted in bad faith. This disclaimer extends to the benefit of every officer, employee, contractor, agent of ours, and any other individuals employed by us to fulfill obligations or provide services under any agreement with you. None of the specified individuals are liable or obligated to compensate you for any actions or omissions, including delays, whether or not anticipated or authorized by any agreement with us. This exclusion applies to all claims and irrespective of the manner in which liability may arise. However, this exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) is restricted to the value of any faulty products or services supplied by us. We, along with our employees, contractors, and agents, shall not be liable to you for any kind of loss or damage, regardless of how such loss or damage is caused or arises.

Indemnification:
Users agree to indemnify and hold Arcane Elements limited trading as Arcane Life harmless from any claims, damages or losses resulting from their use of the website or violation of the terms and conditions.

Changes to Terms:
Arcane Elements reserves the right to modify or update the terms and conditions at any time without prior notice. Users will be notified of changes by means of an update on the website and continued use of the website constitutes acceptance of the revised terms.

Governing Law:
These terms and conditions are governed by the laws of New Zealand. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of courts in New Zealand